Data Retention Policy
PaydaAI retains personal data only as needed to provide and secure the service, support users, manage payments and billing, and meet legal obligations.
Data Categories
- Identity and contact details
- Company and account profile information
- Customer, catalog, quote, and PDF configuration data entered by users
- Requests and support communications
- Usage, security, and technical logs
- Subscription, payment, and billing transaction records
Retention Period
Data required to provide the service may be retained while an account is active. After account closure or a valid deletion request, data that is no longer needed will be deleted, destroyed, or anonymized within a reasonable period, subject to legal, billing, dispute-resolution, fraud-prevention, and security retention duties.
Logs and Backups
Security and technical logs may be retained for troubleshooting, abuse prevention, auditing, and service reliability. Deleted information may remain in protected backups until the applicable backup cycle expires.
Service Providers
Hosting, database, analytics, payment, and technical providers may retain limited data under their own legal and contractual obligations. These providers may include Railway, Vercel, MongoDB Atlas, Google Analytics, Microsoft Clarity, PayTR, and Paddle.
Requests
Send retention, correction, or deletion requests to info@paydaai.com or destek@paydaai.com.